Refund & Cancellation Policy

This policy applies to QABILL subscriptions sold by Optiwizer Technologies Private Limited. You can manage billing after you sign in athttps://staging.qabill.com/billing.

Cancellation

You may cancel your QABILL subscription at any time from Settings → Billing. Cancellation takes effect at the end of your current billing period; you retain full access until then. We do not charge cancellation fees.

After the paid period ends, the account may continue on the Free plan with the limits shown in the product. Data is not deleted because a subscription ended.

Trial period

New accounts receive a 14-day free trial. No payment is collected during the trial. You will not be charged unless you actively subscribe.

Refunds

Subscription fees are billed in advance and are non-refundable for partial billing periods, except where required by law. If you believe you were charged in error, contactsupport@qabill.com within 7 days of the charge. We will investigate and refund confirmed billing errors within 7–10 business days to the original payment method.

Seat and location changes

Adding seats or locations (Business + Storage) mid-cycle is billed on a pro-rata basis for the remainder of the current billing period. Removing seats or locations takes effect at the next renewal; we do not issue credits for seats or locations removed mid-cycle.

Failed payments

If a renewal payment fails, we retry per Razorpay’s standard retry schedule and notify you by email. Accounts with an unresolved failed payment enter a grace period before access is suspended; no data is deleted during suspension.

Already a customer? Sign in to review invoices and cancel from Billing.